Friday, June 10, 2005

Reservations

It has occurred to me recently that our use of exam rooms resembles restaurant table useage. Every patient essentially has a reservation for an exam room. Their stay has great varience, we have an almost predictable no-show rate (around 5%). If they stay in that room because of inefficiency, it's a problem. If they stay to receive services, that's a good and useful thing.

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